How do I RSVP for a private preview?
Private preview appointments are exclusively available to individuals who have received an invitation from our team. Invitations are based on various factors and vary by event.
If you've received an invitation and would like to RSVP, simply follow the instructions provided in the invitation. For assistance, please contact us.
How do I modify my appointment?
To modify your private preview appointment, simply cancel your current appointment and rebook a new one that better suits your schedule. To cancel your appointment, visit the Event Summary section of your account, find the event you are looking for, and select the cancel button.
For assistance, please contact us.
What is your appointment cancellation policy?
In order to provide the best client experience, we require your appointment be canceled up to 24 hours prior to your scheduled time. To cancel your appointment, visit the Event Summary section of your account, find the event you are looking for, and select the cancel button.
We understand things come up and you may not be able to attend your appointment. If you need to cancel within the 24 hour window, please contact us. No-show appointments will be factored into future invitations.
The available time slots don’t work for me - What should I do?
Space is limited so appointments will be reserved on a first come, first served basis. If the available time slots don’t suit your schedule, we suggest periodically checking the Events Summary section of your account for potential openings.
What happens if I miss my appointment or am late?
We ask all guests to arrive at least 10 minutes prior to their scheduled appointment time to ensure a smooth experience. Arriving late may cut into your appointment time.
If you anticipate being unable to attend, please cancel your appointment at least 24 hours in advance. If you need to cancel your appointment, and you are within the 24 hour window, please contact us.