To check the status of your order, please log into your account here.

If you have not registered for an account, you can do so here using the email address associated with your most recent order.

If your order is processing, you can cancel it online before it ships. To ensure all orders are processed in a timely manner, the window to cancel is approximately one hour.

To cancel your order, follow the below steps:  

1. First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order. 
2. Within the Order History section, find the corresponding order number and select “View or Manage.”
3. Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is unavailable, please contact our Client Services team for further support.
4. Then select “Confirm Cancelation” to submit the cancelation.
5. If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.

Please note that if your order is outside of the cancelation window, the standard shipping and return policy will apply. U.S. customers can begin their return process here. International customers can begin the return process here.

If your order is processing, you can change the shipping destination before it ships.
To change your shipping address, follow the below steps:

1. First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order. 
2. Within the Order History section, find the corresponding order number and select “View or Manage.”
3. Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
4. Enter your new address details and select "Confirm Updated Address."
5. Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state. 

At this time, we are unable to accommodate product changes on an order; if you selected the incorrect product, please reference the cancelation guide above.

If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact Client Services.